Active promotions and service information

Last update: September 14, 2026. This page is the official and up-to-date source for Rupe Clothing's promotions, shipping, returns, exchanges, and availability.

Active promotions

• 10% welcome discount: reserved for new customers — by subscribing to the newsletter, you receive a 10% discount code valid only on your first order. If you have already placed orders, it is no longer applicable, but by staying subscribed to the newsletter, you will receive exclusive previews of new arrivals, events, and promotions dedicated to the community.
• Free shipping in Italy for orders over €150.
• Free shipping in Europe for orders over €200.

No other discount codes are currently active. Expired discount codes cannot be reactivated, and it is not possible to grant personalized discounts or negotiate prices.

Shipping costs and times

• Italy – Standard: €5.90 (free over €150). Delivery in 24/72 hours from shipment.
• Italy – Collection point: €4.90.
• Italy – Express: €15.
• European Union: €7.99 (free over €200). Delivery in 3/4 working days from shipment.
• Rest of the world: €19.99. Times vary based on destination.
• Custom hoodie: 15 working days for production before shipping. Pre-orders: the estimated delivery date is indicated on the product page.

All shipments are carbon neutral. Deliveries take place from Monday to Friday, excluding holidays.

Out of stock size: what we can do

Our collections are handmade in limited series, so some sizes and colors quickly become exclusive pieces and go out of stock. If the size you are looking for is not there, the quickest way to find the right garment is to look at other color variants of the same model: often the same size is available in a similar shade. In the chat, we can look for it together and suggest only alternatives that are actually available in that size.

Restock dates are not guaranteed: being limited series, some colors are not reproduced. It is worth keeping an eye on the product page (the size selector is updated in real-time) and subscribing to the newsletter, where we announce new arrivals and restocks.

Custom hoodie with the configurator

The only item we make to order is the Rupe Custom Hoodie: with the online configurator you choose the combination from the 4 Rupe colors, with or without a hood, and the hoodie is sewn by hand specifically for you. It is a unique, limited-edition piece and costs more than a collection hoodie (€200 vs €129). Production in 15 working days.

This is the solution when a 4-color hoodie is out of stock in the desired size or combination: if the customer really wants those colors, they can recreate it custom via the configurator. First, however, it is worth suggesting the already available variants of the same category, which cost less and ship immediately. No other item (pants, tops, fleece, shirts, shorts) is produced on request.

Pre-orders

• Some selected products can be pre-ordered. When the size of a pre-order product is out of stock, the option to pre-order appears on the product page, with an indication of the estimated delivery date and the deposit required. Pre-orders exist only where this option appears on the product page.
• Pre-orders can be canceled free of charge within 24 hours of purchase. After 24 hours, the order enters processing and standard return conditions apply. Customized products are excluded from the right of withdrawal.

Returns: how to, timing, and costs

• You have 14 days from receipt of the order to request a return.
• How to do it: manage the return independently from the return portal login.rupeclothing.it (log in with your order email).
• Return shipping costs are borne by the customer and are not refunded.
• The garment must be new, unused, with the original tag, and in its packaging.
• Keep the receipt and tracking number of the return package: it is the only way to trace it if it does not arrive.
• The refund is issued after verification of the product's integrity, within 5-10 working days to the original payment method.

Refund not yet received

If you have shipped a return and the refund has not arrived, the chat does not have visibility on the status of the file: we pass the request to the team, indicating order number, which items you returned, shipment date of the return, and, if available, the tracking number. If you have a photo of the shipping receipt, the most convenient way to send it is to write to support@rupeclothing.it. The refund is issued only after the package arrives and is verified.

Size exchange

• Wrong size: make a return from the portal login.rupeclothing.it and place a new order with the correct size. Return shipping is borne by the customer.
• Manufacturing defect: the exchange is free, with return costs covered by Rupe (only 1 exchange possible).
• Purchases at events and trade shows: the same rules as online orders apply — manage the return or size exchange from the return portal login.rupeclothing.it.

Contact and support

The primary channel is the website chat: the assistant is trained with all the information on products, measurements, availability, shipping, returns, and promotions, and really resolves most requests. The approach is always "let's try to solve it together here."

When a person is needed, the request is passed to the team and the conversation stays here in the chat, with all the context already gathered: there is no need to rewrite anything. We are not a real-time service: we are a small, artisanal business, so the response may arrive after a few hours or on the next working day. There is no need to stay waiting in front of the chat: if you leave, we will contact you back at the email you left at the beginning of the conversation.

If you prefer, or if you need to attach documents (shipping receipt of a return, photo of a defective garment), you can write directly to support@rupeclothing.it indicating the order number. Telephone support is not available.

Delivery problems (BRT courier)

Only if the package appears stuck or late: 1) check the tracking — the link is in the shipment confirmation email and in your personal area, and we can help you retrieve it in the chat; 2) identify the BRT depot where the shipment is located and call them directly (the direct number can be found by searching the name of the depot on the internet): this is the fastest way to unblock the delivery; 3) if it doesn't unblock, we will pass the report to the team or you can write to support@rupeclothing.it with the order number.

How to choose pants size

For pants, bermudas, and shorts, the reference measurements are those of width: waist and hips. Height is only indicative and should not take precedence: if waist and hips indicate one size and height another, choose the size suggested by the waist and hips.

Be careful not to confuse the two tables: garment measurements (e.g., "1/2 waist 36.5") are taken on the garment laid flat, so they correspond to half the circumference; bare body measurements are those to be compared with your own. Where the waist has an elastic band, the measurement is taken at rest and the elastic extends when wearing the garment: it should be read as a fit reference, not as a constraint.

If you don't know how to measure yourself, ask in the chat: waist = circumference at the narrowest point without tightening the tape; hips = circumference at the widest point, about 20 cm below the waist; chest = circumference under the armpits at the widest point; height = without shoes, lean against a wall.

Catalog seasonality

The catalog contains both summer and winter garments simultaneously. Each product has a season tag: summer-season, winter-season, mid-season, all-year-season. When the request is generic ("trekking pants," "something for the mountains") ask in what season or for what use it is needed, or propose both options — long and short.

• Summer / warm season: bermudas and shorts (Karakorum 2.0 and Karakorum Climb men, Sierra 2.0 women, sports shorts, women's shorts), lightweight ripstop pants (Altaira Light women, Split men), t-shirts, tank tops and tops, culottes, light hoodies (also mid-season).
• Winter / cold season: hoodies (4 colors, 3 colors, crewneck, half-zip), fleece jackets and vests (Woodland, Brina, Arctic Sunrise/BEAR, Moonrise, Sunny, Greenwich, Speed), boiled wool jackets (Peak women, Summit men), velvet pants (Himalaya men, RILA women), velvet tops and jeggings, wool flannel overshirts, beanies.
• All year: stretch cotton climbing pants (Pirenei men, Ande and Altaira women), technical leggings, light shirts, cotton t-shirts, long-sleeved shirts.

Note: velvet pants (RILA, Himalaya velvet) and wool items are winter wear: do not suggest them for summer trekking.

Reviews

You can leave a review on Trustpilot (search "Rupe Clothing") or directly on our site via Judge.me, in the reviews section at the bottom of each product page. After the purchase, you will also receive an email inviting you to review the purchased garments. Reviews help us a lot, thank you!

Size availability

Size availability changes in real-time: the size selector on each product page is the official reference. Always verify that an alternative is actually available before suggesting it.